FAQ
Welcome to the Zephyr Shop FAQ page! Here you’ll find answers to common questions about our products, ordering process, shipping, and more. If you have a question that isn’t listed here, feel free to contact us at info@zephyrshop.online.
General Questions
How can I contact Zephyr Shop?
You can email us at info@zephyrshop.online, and our customer service team will gladly assist you.
Ordering
Can I change or cancel my order?
We aim to process orders quickly, so any changes or cancellations must be requested within 12 hours of placing your order. After this time, requests will be denied. However, you may return your order for a full refund once it is received.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.
Shipping
Do you ship worldwide?
Yes, we ship to most countries around the world!
When will my order be processed?
Orders are processed Monday through Friday within 1-3 business days of purchase. During holidays or sales, processing may take longer.
How long will it take to receive my order?
We guarantee worldwide delivery within 2 weeks and US delivery within 1 week, depending on your location.
What if I don’t receive my order?
If you haven’t received your order within 30 days of shipping, you are eligible for a full refund. Please contact us at info@zephyrshop.online for assistance.
Will I be charged customs and taxes?
The prices displayed on our website are tax-free. However, your local customs office may charge import taxes, duties, or related fees upon delivery. These charges are your responsibility. Please check with your local customs office for further details.
Returns and Refunds
How do I return an item?
To initiate a return, please email us at info@zephyrshop.online with your order details.
What if the item(s) I received are defective, incorrect, or damaged?
If you receive a defective, incorrect, or damaged item, contact us immediately at info@zephyrshop.online. Include your order number, photographs of the issue, and any relevant details. We will resolve your case promptly.
When will I receive my refund?
Refunds are credited to your original form of payment within 7–10 business days of processing the return or cancellation request. If you haven’t received your refund within this time frame, please contact your bank or credit card issuer for more details.
If you have additional questions or need further assistance, don’t hesitate to contact us at info@zephyrshop.online. We’re here to help!